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Refund Policy

Thank you for supporting Cleansed.

LEGAL DISCLAIMER: Cleansed is not a substitution for any dermatologist needs.  Soaps are to cleanse the skin, butters and lotions are to hydrate the skin, lip balms and gloss are to hydrate lips and bath bombs are to make bath time more enjoyable. In the event any consumer has read all the ingredients and has a reaction, seek your healthcare provider. 
Due to Cleansed products being for personal use, returns and/or exchanges of any kind are prohibited.

Refund Policy

ALL SALES ARE FINAL! Here at Cleansed we do strive for excellence, however our products are not for everyone. Should a verified purchaser be dissatisfied for any reason, no refund will be granted.

Every customer is granted the option to pay a signature fee, to ensure package is received. We do understand, no courier is perfect and packages do get lost. Cleansed is not responsible for packages shipped to the wrong  address entered at check. Please before sure to triple check all information is correct. [For paid signature fees: Only after full investigation with courier company will a decision be made. Customer will have 14 days from the date of purchase to request investigation.] If customer chooses to bypass signature requirement for package(s), Cleansed will hold no responsibility to courier actions. 

Contact Us

To best serve you,  your email must contain ALL requested information: 

  • Customers accurate contact information at time of purchase

    • First and Last name​

    • Shipping address and billing address

    • Email address

    • Phone number

  • Tracking number

  • Order confirmation (receipt)

  • Method of payment at time of transaction. 

Lack of information will result in request denial.

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